Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to deliver targeted specialised client services based on individual case management and intervention |
Application of the Unit
Application |
This unit may apply in a range of community service contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Provide high quality case work |
1.1 Make available to the client appropriate strategies and activities to facilitate achievement of agreed goals and to maximise outcomes within statutory, legislative and organisation requirements 1.2 Identify and effectively communicate the rights and responsibilities of clients to them 1.3 Employ appropriate processes to optimise outcomes when working with groups 1.4 Implement appropriate strategies to continually monitor the effectiveness of approaches in achieving agreed goals, enabling client access to relevant services and programs and meeting client and stakeholder needs 1.5 Negotiate any proposed changes with clients and other relevant parties 1.6 Respond appropriately to potential and actual difficulties and crises including:
1.7 Implement appropriate mechanisms to assess the need to change case plans and strategies 1.8 Where decisions are made to implement case closure, employ procedures consistent with organisation procedures |
2. Enlist specialist services |
2.1 Assess the need for specialist services, considering:
2.2 Where referrals are made to specialist services, implement processes to ensure progress will be monitored |
3. Establish transition processes |
3.1 Negotiate with relevant people, the need for ongoing resources, services and support 3.2 Make arrangements with relevant parties for participation in programs and other support activities 3.3 Negotiate appropriate levels of ongoing contact with client and significant others to ensure needs continue to be met once intensive work is completed |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Working with clients will be carried out within requirements established by : |
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Unit Sector(s)
Not Applicable